Years ago, the business schools used to pose it as a conundrum. They would say, `Well, who comes first? Your employees, your shareholders, or your customers?’ But it’s not a conundrum. Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
It is my practice to try to understand how valuable something is by trying to imagine myself without it.
We have a ‘strategic’ plan. It’s called doing things.
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